Outbound Campaigns & Batch Calling

Automate high-volume outbound calling campaigns by uploading CSV contact lists, mapping dynamic prompt variables, and scheduling batch runs.

Open Outbound Campaigns →

Overview

The Campaigns module (also known as Batch Calling) enables you to place hundreds or thousands of automated outbound voice calls simultaneously. Common use cases include:

• Appointment confirmation and rescheduling
• Payment reminders and past-due account alerts
• Post-service satisfaction surveys
• Outbound sales lead qualification

Campaigns Dashboard

Creating an Outbound Campaign

Click Create Campaign in the upper-right corner of the campaign dashboard:

Create Campaign Modal

Step 1: Campaign Setup & Assistant Selection

• Campaign Name: Enter a descriptive name (e.g. Q4 Service Due Follow-up).
• Assistant: Select the AI assistant that will handle the calls. Ensure this assistant has an assigned outbound phone number.

Step 2: Preparing Your CSV Contact File

Download the CSV template or format your own spreadsheet with standard headers:

phone_number,customer_name,appointment_date,service_type,advisor_name
+14155552671,Sarah Jenkins,2026-10-14,Brake Inspection,Mike Ross
+14155559812,David Miller,2026-10-15,Oil Change,Jessica Pearson
+14155553421,Emily Vance,2026-10-16,Tire Rotation,Rachel Zane

CSV Rules:

• phone_number is mandatory and must be in full international E.164 format (e.g. +1... or +91...).
• Any additional columns automatically become dynamic prompt variables (e.g. {customer_name}, {appointment_date}).

Step 3: Column-to-Variable Mapping

When you upload the CSV, Tunk displays a visual column mapper:

• Map your CSV headers to the assistant's registered prompt variables.
• The assistant's opening greeting and prompt will automatically populate with each contact's custom row data when dialed.

Step 4: Scheduling & Execution

• Launch Now: Begins dialing immediately according to your concurrent call capacity.
• Schedule for Later: Specify an exact date, time, and timezone to trigger the campaign.
• All outbound dialing automatically respects your configured Do Not Disturb (DND) rules to prevent calling outside approved business hours.

Real-Time Campaign Monitoring & Retries

Once launched, track campaign progress live on the dashboard:

• Total Contacts: Total rows processed.
• Completed: Calls answered and successfully concluded.
• Voicemail / No Answer: Calls that reached voicemail or rang out.
• Failed / Busy: Carrier busy signals or invalid numbers.
• Retry Failed Calls: Click Retry Campaign to re-dial all unanswered and failed contacts with a single click.